"Welcome to my Technology-based Creative Works! Here, I present examples of my technology-based creative projects, including websites, software products, and other digital innovations. These projects demonstrate my proficiency in leveraging technology to create instructional and research solutions, reflecting my commitment to advancing educational technologies. My research interests include digital equity in learning technologies, gamified learning in technical environments, instructional design for corporate settings, and AI's impact on access and learning for underrepresented groups. This section highlights my innovative approach and technical skills, which are valuable for contributing to the field of learning technologies and enhancing educational practices."
AI Bytes Video Series
Modern Work Engineer Insights
These projects were completed as part of my professional role and are subject to confidentiality restrictions. Images displayed are for portfolio demonstration purposes only and do not contain sensitive or proprietary information.
Description: AI Bytes is a new microlearning series delivering 1-minute AI training videos to over 8,000 learners. This program directly supports the AI in Support initiative by continuously upskilling engineers on AI capabilities and driving AI adoption in daily support workflows.
Description: Three 15-minute microlearning courses designed to educate support engineers on using agentic AI within our customer support tool.
Technology Based Creative Works
Technically Speaking w/ Shonda
Copilot Hub Support Case Management
Description: Agentic course that helps the learners to navigate and utilize Copilot Hub’s features. Contains a custom Copilot embedded into the course that coaches the learner through using the features in Copilot Hub.
